ŞULE ARDIÇ YETİŞ; İBRAHIM YILMAZ. THE MEASUREMENT OF THE PERCEIVED SERVICE QUALITY IN THE LOCAL TOURS CRITICAL INCIDENTS TECHNIQUE (CIT). International Journal of Eurasia Social Sciences , [S. l.], v. 10, n. 35, p. 226–251, 2019. Disponível em: https://rrpubs.com/index.php/ijoess/article/view/1167. Acesso em: 17 may. 2025.